Your One Stop Equipment Rental & Tool Rental Stores in Oakland CA and Berkeley CA

Return Policies

General Policy

If you are not fully satisfied with your purchase, you may return or exchange unused merchandise at our store in person.

Please note, defective or damaged merchandise can only be returned or exchanged if it’’s unused and with authorization from our store manager. Your return may be subject to a restocking fee of 15%. These fees will be deducted from your refund. Return shipping fees that you incur will not be reimbursed.

Credit Card Refunds

Once we receive you return in our warehouse, we’ll credit your account within 14 business days and it will show on your next statement depending on the issuing bank and/or billing cycle. In the event there is no receipt showing a credit card was used or the credit card is not available, our store will issue an in-store credit in the form of an in-store credit or Gift Certificate.

How to Return Purchased Merchandise

Please bring:

  • The item to be returned
  • The original receipt or the original packing receipt
  • One form of personal identification and the credit card used for the original purchase